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Key
Points:
1. Take a
surprise call in stride.
Always be positive, friendly and collected. "Thank you for
calling Mr. Employer. Would you wait just a moment while I close
the door?" Then, put the phone down, get your resume and
support materials, take three deep breathes, put a smile on your
face and pick up the phone. Now you are in control of yourself and
the situation.
2 .Beware of
over-familiarity.
You should always refer to the interviewer by his or her surname
until invited to do otherwise.
3. Be careful
of small talk.
Let the interviewer say what they want but be careful what you
say. Sometimes they set a trap that may turn bad for you.
4. Allow the
interviewer to ask the questions.
It is your responsibility to present yourself through your answers
to their questions. This is not the time to check them out. Most
likely they have your resume and possibly have talked to your
recruiter. Their objective is to verify the information they have,
gather new additional information and make sure your chemistry
matches theirs.
5. Beware of
giving only yes/no answers.
Only answer the question. However, expand your answers in order to
give the interviewer an understanding of who you are. Always try
to respond with a positive answer, avoid negative, self
incriminating answers. Include in your answers names of
individuals that you worked with that could verify your
performance. Names that the interviewer could call and check.
6. Be factual
in your answers.
Never, lie, mislead, fudge or say something that you can not
absolutely support. The interviewer is looking for someone to
become a part of their company. They will check out everything.
7. Speak
directly into the phone.
Do not smoke or eat while on the phone. It is best to make sure
there are no noises in the background, like a TV or radio. If you
have children, secure them in another place so you won't be
disturbed.
8. Take notes.
These will be invaluable to you in preparing for "the face to
face interview," which is your objective. If, for any reason,
the interviewer is interrupted, jot down the topic under
discussion. When they get back on the line, you can hopefully
return where you left off.
9. Do not ask
about money, benefits, paid Holidays, etc.
Questions about what they will do for you can be misinterpreted.
The proper time will come after "the face to face
interview," now is not the time. Remember the interviewer can
cut you out, be careful, you only have this shot.
10. During the
phone interviews make sure you ask for "the face to face
interview."
This is your objective, let the interviewer know that your want to
work for them. You will never get the chance unless you get
"the face to face interview." At that time, the Employer
will explain the position in detail and present all the things
they will offer you. This will be the time for you to make sure
that you understand and for you to ask questions.
11. At the end
of the interview, the interviewer will ask if you have any
questions.
At this time thank the interviewer for their time, express clearly
that you want to work for the company and would appreciate the
opportunity for a face to face interview. Ask what the next step
is? Ask if there is any additional information you can get for
them like references.
12. Success
comes only to those who work at it.
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